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RE: installation problems

Subject RE: installation problems
Posted 6/4/2002; 1:47 PM by Balzer, Ned
Last Modified 6/4/2002; 1:47 PM by Balzer, Ned
In Response To RE: installation problems (#297)
Label None. Read 2597
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I have succeeded in installing conversant. Thanks to Seth, the trick turned
out to be modifying installConversant.installConversantData.prefs.accessFrom
to be the same IP address as the one Frontier is listening on.

Thanks again.

-- Ned

-----Original Message-----
From: Seth Dillingham []
Sent: Friday, May 31, 2002 5:24 PM
Subject: RE: [Conv] installation problems [Msg#297]

Msg URL:

On 5/31/02, Ned Balzer said:

>I've got other projects so unfortunately only can work on this in fits
>and starts. Today I finally had time to try some of your suggestions
>out, so I upgraded the Frontier server to v 8.0.5, and also updated all
>the roots I could think of (frontier,mainResponder, manila, prefs,

For our purposes, the only one that mattered was Frontier.root.

>I tried to update Installconversant.root too, but got an error: 'Can't
>update the root because "The server,, returned error
>code 4: Can't send you an update because the sysop hasn't registered a
>database named "InstallConversant.root".."
>Probably because Conversant isn't distributed by Userland! Maybe also
>because conversant insn't installed yet.

Actually, there are two reasons you saw that error message:

1. Your copy of Frontier hasn't been told who to contact for an update to
the installer, so it tried to contact userland (that's the default).
Userland doesn't have an update to the installer.

2. We don't provide automatic updates for the installer anyway, so even
if Frontier had requested the update from one of Macrobyte's servers,
there still would have been an error message like that one.

>Anyway, I then tried to run the installer.ftds script again and got
>exactly the same results:
>- got the message inside frontier that the installer would open in my
>- a browser window opened at address
>, with a 404
>- I edited the URL to read
>- I got a blank browser screen
>Any idea what I should try next?

It looks to me like you have another "web responder" grabbing the request
that should have gone to the installer.

Although the page you listed (the second one which should have worked)
appears blank, if you view the source you'll see that there's a very
minimal web page containing "<%"this is a test"%>".

Here's a guess: you have a "tool" running whose name starts a letter
lower than "i" (so it would be hit before the installer's), and which
includes an incomplete web responder whose condition is something like
"return true" (or a script which always returns true).

Can you give us a list of what is in your user.webser.responders table?

I'd like to help you work this out, I'll send you my telephone number in
a separate (private) email. Hopefully what we learn here will help us
create a better installer.


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